TERMS & CONDITIONS

These terms

We amend these Terms from time to time. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

You may only purchase products from our website if you are 18 years or older.
1. What these terms cover. These terms and conditions (together with our Privacy Policy and Cookie Policy) tell you information about us and the legal terms and conditions (“Terms”) on which we supply products listed on our website to you.
2. Why you should read them. Please read the Terms carefully before you submit your order to us as they will apply to any contract for which we supply products listed on our website to you. Please read these Terms carefully and make sure that you understand them, before ordering any products from our website. Please note that before placing an order you will be asked to agree to these Terms. If you do not accept these Terms, you will not be able to order any products from our website.
Information about us and how to contact us
1. Who we are. We are Snoot Natural Scents Limited a company registered in England and Wales. Our company registration number is XXXXXX.
2. How to contact us. You can contact us via our Contact form or by email: heySNOOT@gmail.com.
3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
Our contract with you
1. How we will accept your order. Our acceptance of your order will take place when we email you the shipping confirmation, at which point a contract will come into existence between you and us. Please note that an email from us acknowledging that we have received your order does not mean that your order has been accepted.
2. If we can only partially accept your order. If we are unable to accept your order in full but are able to accept it partially due to stock availability, we will inform you of this in writing and will only process your order for the items that are available in stock. We will also only charge you for products that are in stock under your order. For the avoidance of doubt, a contract will come into existence between you and us only in respect of the items that are in stock, and that we are in a position to deliver.
3. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not process your order (and, for the avoidance of doubt, no contract will come into existence between you and us in respect of your order). This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible.
4. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
5. We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK or to British Forces Post Office addresses.
6. If your order value exceeds £500. We reserve the right to refuse any sale, or a combination of multiple transactions of orders, in excess of £500.
Our products
1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
Our rights to make changes
1. Changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements. These changes will not affect your use of the product.
2. Changes to these Terms. We may revise these Terms from time to time to reflect changes in relevant laws and regulatory requirements.
Providing the products
1. Delivery costs. The costs of delivery will be displayed at the point of purchase.
2. When we will provide the products. We will deliver the products to you as soon as reasonably possible after the day on which we accept your order.
3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
4. If we are unable to deliver. If we have been unable to deliver the products to you, your order will be returned to us by the delivery carrier, cancelled and a refund for the value of the product will be provided. We will not refund the delivery charges, where you have paid a charge.
5. If you have not received your delivery or the item you receive is damaged. Please do contact us via our Contact form or by email: heySNOOT@gmail.com and by no later than 28 days of the delivery date, if you have not received your delivery or the product you receive is delivered damaged. If you fail to contact us within 28 days of the delivery date, we may not be able to provide you with a refund or redelivery of the product. This does not affect your statutory rights.
6. When you become responsible for the products. The product will be your responsibility from the time you, or a person nominated by you, acquire physical possession of the product.
7. When you own products. You own a product once we have received payment in full.
Your rights to end the contract and request returns
1. You can always end your contract with us. Without prejudice to any statutory rights you may have, your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, and when you decide to end the contract.
2. Returns: See our Returns information.
How to end the contract with us (including if you have changed your mind)
1. Tell us you want to end the contract. To end the contract with us, please let us know by contacting us by our Contact form or email heySNOOT@gmail.com.
2. Cancelling the contract before the products have been dispatched. If you end the contract for any reason before the products have been dispatched to you, we will aim to cancel the shipment to you, but this may not always be possible.
Our rights to end the contract
1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not make any payment to us when it is due.
2. What happens if we got the price wrong. If we accept and process your order due to a pricing error, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
3. We may end the contract if there is a risk of fraud. We may end the contract for a product at any time if we suspect that the transaction is fraudulent or has been flagged as potentially fraudulent through our internal verification systems in which case we will provide written notification to you of your order being cancelled. We will not charge your credit or debit card.
If there is a problem with the product
1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can contact us via our Contact form or by email heySNOOT@gmail.com.

Privacy & Cookie

PRIVACY & COOKIE POLICY

PURPOSES AND METHODS OF PROCESSING PERSONAL DATA
The personal data provided by the data subject (the "data”) will be processed for the following purposes:

to provide access to content and news from SNOOT Natural Scents Ltd (the "service");
to enable the company to carry out surveys designed to improve the quality of the service;
to send commercial and/or promotional communications regarding the products and services offered by SNOOT Natural Scents Ltd and to perform market research activities ("marketing"), subject to the consent of the data subject;
to analyse the behaviour, habits and propensity to consume of the data subject (with his/her consent), with a view to improving the products and services provided by the company and to meeting the specific needs of customers ("profiling");
to use images of the customer and/or the data subject as part of the customer profiling activity, in order to improve customer management and the customer experience as a whole (once again, this is subject to the consent of the data subject).
subject to the consent of the interested party, to communicate the data to subsidiaries directly and indirectly controlled by SNOOT Natural Scents Ltd and/or to companies connected to SNOOT Natural Scents Ltd, which may process the data of the data subject in order to send sales and/or promotional communications on the products and services of the aforementioned companies, as well as to perform market research activities.

The processing of data for each of the aforementioned purposes may be carried out using paper-based, automated or electronic means, in particular via ordinary mail or by email, via telephone (e.g. automated calls, SMS messages), via fax and via any other IT channel (e.g. websites, mobile apps etc.).

CONSEQUENCES OF FAILURE TO PROVIDE CONSENT

The provision of consent as referred to above is optional. However, failure to provide this consent will render it impossible for SNOOT Natural Scents Ltd to carry out the activities referred to above.

OTHER PARTIES WHO MAY PROCESS THE DATA

The data may be processed by parties operating on behalf of the company in line with specific contractual obligations, in EU member states or in countries outside of the EU. The data may be disclosed to third parties in order to comply with legal obligations or orders from public authority bodies, or to allow the company to exercise its rights in court.

TRANSFER OF DATA OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)

Within the context of the company's contractual relations, the data may be transferred outside the European Economic Area (EEA). This may occur via the insertion of the data into databases managed by third-party companies operating on behalf of the company. The management of the databases and the processing of the data therein must comply with the purposes for which this information was collected, and such activities shall be carried out in strict compliance with the applicable laws on the protection of personal data. In cases where the data is transferred outside the EEA, the company will take all appropriate contractual measures necessary and appropriate in order to ensure adequate levels of data protection. These measures may include agreements based on standard contractual clauses for the transfer of data outside the EEA, as approved by the European Commission, among other methods.

THE DATA CONTROLLER AND THE DATA PROTECTION OFFICER

The data controller is SNOOT Natural Scents Ltd. The data subject may contact the Data Protection Officer and the company regarding these issues at the email address heySNOOT@gmail.com.

STORAGE OF PERSONAL DATA

The data processed in order to provide the service and to deliver customer satisfaction will be kept by the company for the period considered strictly necessary to achieve these ends. Furthermore, the data processed in order to provide the service may be stored for a longer period, to enable any disputes relating to the provision of the service to be handled. Data processed for marketing and profiling purposes will be kept by the company from the point at which the data subject provides his/her consent until this consent is revoked. In the event that consent is revoked, the data may no longer be processed for the aforementioned marketing and profiling purposes, but may still be stored in order to handle any disputes and/or disagreements and/or to ensure the safety of the customer. The time for which data for marketing and profiling purposes is kept by SNOOT Natural Scents Ltd is in compliance with local regulations and with the provisions set out by the Data Protection Authority.

THE RIGHTS OF THE DATA SUBJECT

The data subject shall have the following rights:

the right of access, i.e. the right to obtain confirmation from the company as to whether or not personal data concerning him or her are being processed, and where this is the case, to obtain access thereto;
the right to rectification and erasure, i.e. the right to have inaccurate data rectified and/or to have incomplete data completed, and the right to have personal data erased for legitimate reasons;
the right to impose restrictions on the processing of personal data, i.e. the right to request the suspension of data processing for legitimate reasons;
the right to data portability, i.e. the right to receive the data in a structured, commonly-used and easily readable format, as well as the right to transmit the data to another data controller;
the right to object, i.e. the right to oppose the processing of data where legitimate reasons for this exist, including data processed for marketing and profiling purposes, if this is envisaged;
the right to contact the competent data protection authority in case of unlawful data processing. The data subject may exercise the rights listed above by emailing SNOOT Natural Scents Ltd at: heySNOOT@gmail.com

Our Cookies

Like most websites and web applications, this site uses cookies and local storage. In order to deliver a personalised, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies, which are stored on your computer. These cookies are completely safe and secure and will never contain any sensitive information.

We use the following cookies

Google Analytics – We set cookies to get information on site usage and popularity, for the purposes of improving the site.

How to Disable Cookies

To opt out of cookies, you can configure your browser to disable them.

Please note that disabling cookies may result in some parts of the site not functioning correctly.

Further Information

For more information about how we collect and store your data please contact us.

Wholesale Enquiries

Wholesale enquiries

We welcome enquiries from fellow traders who are looking to add more eco-friendly and animal-friendly products to their range. If you feel that SNOOT could be a good fit for your store we'd love to hear from you. Please contact us by email at: heysnoot@gmail.com or via our Contact form.